Frequently asked questions

How do I know gas is safe to use?

Its distinctive rotten egg-like smell (due to an odorant that is added to it called mercaptan) makes leaks easy to detect. Most gas equipment now also has built in safety features. For example, it is first necessary to purge the equipment to remove any combustibles prior to start up. There is also a flame failure device to allow your appliance to automatically stop the flow of gas if the flame extinguishes and even automatic re-ignition to allow the appliance to relight itself if the flame is extinguished. Gas leaks can also be detected using the soap test

How do I get connected to a gas pipeline?

Generally speaking, you’ll need to appoint a registered gas contractor to install an internal pipeline from a metering station on your property to our distribution pipes. You may also need to convert some of your equipment. We’ll recommend equipment suppliers and guide you every step of the way. Converting to natural gas can be a complex process involving technical feasibility studies, regulatory licences applications, pipelines construction, and gas equipment installations and commissioning. The conversion process must strictly adhere to Health, Safety, Environment and Quality Standards. Our companies are ISO9001 certified to deliver this service to new customers and the South African Gas Association certifies our installation technicians.

Can I use anyone to install my gas pipelines and equipment?

A registered gas contractor should install your gas equipment and convert any existing equipment as needed. When selecting a contractor, make sure that they are licensed and experienced at installing gas equipment.

How much improvement can I expect in my operations if I switch to gas?

Our customers have seen average boiler efficiency improvements in the order of 8.97% Our certified technicians scientifically analyse the customers’ gas equipment to identify inefficient use of gas and recommend improvements. We use high-tech flue gas analysers to accurately measure and record the appropriate operational parameters of any gas equipment.

Where does my point of responsibility begin?

We are responsible for maintenance and repairs to the gas service line that extends from the streets and the meter station into your property. As a customer, you would be responsible for maintaining the gas piping that extends past the meter into your factory.

How do I maintain my gas equipment?

Regular inspection, cleaning and maintenance ensures your safety and helps keep your gas appliances operating at their best.

What systems and procedures are in place to maintain the pipeline to avoid interruptions?

A system to monitor line pressures, flows and temperatures 24 hours a day, 365 days a year
A state of the art cathodic protection system
Monthly helicopter and ground patrols conducted to check erosion, stability and third party activity near the pipelines
Highly visible pipeline markers on the entire pipeline infrastructure
Period internal pipeline inspections using highly sophisticated electronic equipment
An ongoing vegetation management programme along the pipeline route to ensure visibility of pipeline markers
Regular mock emergency drills to test the response plans and emergency procedures, Provincial Emergency Preparedness, as well as the provision of public and land owner awareness information

GAS EMERGENCY

Overview

Overview

Overview

Overview

Frequently asked questions

Umhlanga

Umbogintwini

Johannesburg