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Frequently asked questions

Its distinctive rotten egg-like smell (due to an odorant that is added to it called mercaptan) makes leaks easy to detect. Most gas equipment now also has built in safety features. For example, it is first necessary to purge the equipment to remove any combustibles prior to start up. There is also a flame failure device to allow your appliance to automatically stop the flow of gas if the flame extinguishes and even automatic re-ignition to allow the appliance to relight itself if the flame is extinguished. Gas leaks can also be detected using the soap test
Generally speaking, you’ll need to appoint a registered gas contractor to install an internal pipeline from a metering station on your property to our distribution pipes. You may also need to convert some of your equipment. We’ll recommend equipment suppliers and guide you every step of the way. Converting to natural gas can be a complex process involving technical feasibility studies, regulatory licences applications, pipelines construction, and gas equipment installations and commissioning. The conversion process must strictly adhere to Health, Safety, Environment and Quality Standards. Our companies are ISO9001 certified to deliver this service to new customers and the South African Gas Association certifies our installation technicians.
A registered gas contractor should install your gas equipment and convert any existing equipment as needed. When selecting a contractor, make sure that they are licensed and experienced at installing gas equipment.

Our customers have seen average boiler efficiency improvements in the order of 8.97% Our certified technicians scientifically analyse the customers’ gas equipment to identify inefficient use of gas and recommend improvements. We use high-tech flue gas analysers to accurately measure and record the appropriate operational parameters of any gas equipment. 

We are responsible for maintenance and repairs to the gas service line that extends from the streets and the meter station into your property. As a customer, you would be responsible for maintaining the gas piping that extends past the meter into your factory.
Regular inspection, cleaning and maintenance ensures your safety and helps keep your gas appliances operating at their best.
  • A system to monitor line pressures, flows and temperatures 24 hours a day, 365 days a year
  • A state of the art cathodic protection system
  • Monthly helicopter and ground patrols conducted to check erosion, stability and third party activity near the pipelines
  • Highly visible pipeline markers on the entire pipeline infrastructure
  • Period internal pipeline inspections using highly sophisticated electronic equipment
  • An ongoing vegetation management programme along the pipeline route to ensure visibility of pipeline markers
  • Regular mock emergency drills to test the response plans and emergency procedures, Provincial Emergency Preparedness, as well as the provision of public and land owner awareness information